Frustration...

Ok I do have a short temper with some things in that I can easily get irritated by trivial things at times. But this time is different! I'm sick & tired of the Royal Mail in Edinburgh! So I live in a 2nd floor flat which has buzzer entry and the Royal Mail postmen in this area do 1 of 2 things when they have small parcels:

1) They just don't buzz, and leave the parcels in the main entrance where they may get stolen (which has happened at Christmas time in the past), OR

2) They pre-write their pathetic "Sorry you were out" cards and don't bring the parcel with them, and just leave the card! These cards you know are pre-written because they always have the wrong date & times on them for when they're left!!


A/ If they leave a card, you can't arrange a re-delivery by phoning the local sorting office because the telephone number on the card is no longer in use. So you then have to use their online system to arrange the redelivery.

B/ The online system is ok providing you have a separate card for each item. However, I have often had to re-arrange delivery 2/3 times before they actually bring the item at all! This is frustrating because you take the whole day specifically waiting in for the postman to bring your redelivery item and then you find you've wasted the whole day as they couldn't be bothered to bring it with them when they did their rounds!

I checked the post at midday on the 15th January, and found that I had a card left for me (when I was in the entire day), it was dated the 14th January at 3pm! Now I then waited a couple of days in hope they would bring it the next time - but they didn't! So I went online to arrange a re-delivery for the 28th January when I would just stay in for the items (3 of them)....surprise surprise they didn't bother bringing it. I tried calling up the sorting office phone number that was printed on the card, to find it just continuously ringing. I called up the person who sent the 3 items to me and got her to complain at her end but they couldn't do aything, so she got the number for the sorting office up here only to find that the stupid number on the cards is no longer in use!! So she called up to complain and ask if they even had the items there, which they did and to make sure they would deliver them tomorrow!

The problem I have now is that they sorting office only keep items for 3 weeks (which is up tomorrow), before they send them back to the original sender! Now that's another issue bcause it can be expensive to send parcels so if they send the items back, they have to send them back to me again whcih is expensvie!!

I'm sure I'm not the only person - but today I have the right to have a good moan and complain about the stupid pathetic services provided/not provided by the rubbish Royal Mail!